Claims

Let us help you file a claim

We hope we can make things right.

Filing a claim
Questions?

We're available. Reach out to our claims team anytime.

800.233.1957

We understand that these situations can be extremely difficult—and, in some cases, they may be the hardest day of your career. We're here to help you through the claims process and hope that we can show you what it's like to work with an insurance provider that believes in doing the right thing and being there in the moments that matter.

Group of VFIS Claims representatives posing for a photo

How to file a claim with VFIS

Emergency Service Organizations

We're sorry to hear you've experienced a loss and hope we can work with your insurance agent to help make your organization whole again. Please reach out to your agent as soon as possible so they can serve as your liaison during the claims process and begin filing your paperwork.

Claims reminders Claims FAQs

VFIS Agents

We hope we can work together to make things right for your client. Please send a completed Acord of Loss Notice and supporting documentation (like photos) to VFIS at claims@glatfelters.com, fax 717.747.7051. If you are located in a Regional Director state, please send all documents directly to your Regional Director. In the event of an after-hours emergency, please call Glatfelter Claims Management at 800.233.1957 for assistance.

Download loss notices

Claims Forms + Notices

Filing a Claim

Thank you for partnering with VFIS to help protect your local hometown heroes. We're sorry to hear they've experienced a loss but we're ready to work together to try to make things right for them.

Please gather the following:

  • Policy number
  • Date, time and location of the incident
  • Insured name, address and contact info
  • Description of incident/claim
  • Identity and contact info for all persons involved, including witnesses
  • Description of damages and/or injuries
  • Type of loss
  • Name of authority contacted
  • Report number
  • Policy information
  • Details and supporting documentation pertaining to the specific type of loss, like vehicle information, circumstances surrounding accident/illness or news articles

Online + Downloadable Forms

Use these downloadable forms to help you record accurate claims information and assist your clients with keeping important insurance and benefits documentation.

Loss Acord Forms

Renee Wagman
Renee Wagman
A&S Claims Manager
5 years in EMS
Reminders for emergency services personnel

Here are a few critical things to keep in mind when a loss occurs:

  1. First, mitigate the risks. Start by assisting any injured parties and take measures to help protect your property from further damage. (We get it, this is probably overkill as you deal with emergencies every day—but we have to say it.)
  2. Contact your agent ASAP. Your local insurance agent will help gather all of the important information we need to file your claim like the date, time and location of the occurrence.
  3. Stay in touch with your agent about your claim—and only your agent. For example, in the event that a lawsuit is filed—let your agent know immediately and provide copies of the suit papers. But outside of your agent, assigned claims handler and authorized representative, we encourage you to not share any information regarding claims with others.
Claims FAQs
Have questions?

Our Customer Experience Team is dedicated to supporting independent agents and helping you find the resources you need. Please reach out to us with any questions—we're always happy to help.

800.233.1957